DELIVERY INFORMATION

All delivery timescales are provided as an estimate and are subject to whether you have ordered a ready to wear item in stock or an item that is made for you. Whatever the case we make it our priority to get your items to you quickly.

We aim to dispatch your item the day the order is placed and you should receive your order within 5 working days. Sadly we are unable to guarantee a specific delivery time unless you pay for special delivery. Please call if you need any help or advice on a speedy delivery.

Please take note of the timescales quoted by all items at point of purchase.
We dispatch deliveries Monday to Friday.

DELIVERY PRICES

UK MAINLAND

Orders under  £20
£2.50 - using 1st Class recorded delivery. Please allow up to 5 working days for delivery.

Orders over £20 and under £99
£4.50 using 1st Class Recorded Delivery. Please allow up to 5 working days for delivery.

£6.75 using Special Delivery. Please allow 1-2 days for delivery.

Free Delivery on all orders over £100 (UK only)
Free- By 1st Class recorded delivery. Please allow 5 working days for delivery.

If you need a faster delivery you can pay £6.75- for Special delivery. Your items will be dispatched immediately and will arrive with you by 1pm the next working day.

DELIVERY WITHIN THE EU

Please allow 5 working days for delivery

£5 airmail, for all orders under £100

£9.95 airmail for all orders over £100 and under £299

Orders over £300 are free delivery by airmail

INTERNATIONAL DELIVERIES

Orders up to £100- £9.95 via airmail

Orders from £100.00- £199.99- £14.95 via Airmail

Orders from £200.00- £350.00- £19.95 via Airmail

Orders over £350, please contact us for a quote

If you need an item urgently we are happy to help. Please contact us by telephone or email!

RETURNS POLICY

We offer a no hassle refund or exchange policy on all items so long as the product is unused , undamaged and in the original packaging. We cannot offer refunds or exchanges on earrings. Goods must be returned within 10 days of receipt using our returns form.

Goods must be returned to us at your own expense and you should ensure they are packaged adequately to protect against damage. We cannot refund any postage costs and ask that you recycle the original postage bag to return the item to us.

We advise you to use Recorded delivery so that should the items go astray you are able to make a claim with Royal Mail. Sorry but we cannot do this for you.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration then we reserve the right to charge you for the reduction in value.  We advise wearing a pop sock when trying on shoes to avoid marking.

Returns on all items

If you return an item for an exchange and then return the exchanged item for a refund we reserve the right to deduct the free postage costs for second exchange from your refund.
 

Returns on items under £99

If you wish to exchange an item you will only pay one delivery charge, In other words if you wish to exchange an item we will pay for the next delivery once your item is returned. For subsequent exchanges you will have to pay a delivery charge.
 

How to return your item.

Simply fill in the returns slip and enclose it with your goods stating whether you would like a refund or an exchange. If it’s an exchange, let us know what you would like to change it for. Don’t forget all items must be returned to us within 10 working days of you receiving delivery.
 

PRIVACY POLICY

Ellies Wedding Accessories do not disclose buyer’s information to third parties. We will keep your details if you register for further information on parties or sale events. Cookies are used on this shopping site, but only to keep track of the contents of your basket once you have selected an item.